Agentic AI use cases

30 business workflows
an agent can own.

Grouped by the team that feels the pain. Each one is a real, repetitive, high-volume workflow we have either built or scoped — not a list of things AI could theoretically do.

Sales & Revenue

Agents that respond first, qualify properly and keep the pipeline moving.

Inbound lead response

Replies within seconds on any channel, qualifies and books the meeting.

Outbound prospecting agent

Researches accounts, personalises outreach and manages follow-up sequences.

Proposal and quote generation

Assembles accurate quotes from your pricing rules and product data.

Pipeline hygiene agent

Keeps the CRM current and nudges stalled opportunities.

Renewal and upsell monitoring

Watches usage signals and flags the right moment to act.

Customer Support

Resolution rather than deflection, with clean escalation when a person is needed.

Tier-1 ticket resolution

Answers from approved content and performs real account actions.

Ticket triage and routing

Classifies, prioritises and routes with a summary attached.

Order and delivery status

Handles the highest-volume question without a queue.

Returns and refunds processing

Applies your policy consistently end to end.

Agent assist

Drafts replies and surfaces context for your human team in real time.

Operations & Back Office

The coordination work that quietly consumes your team's week.

Invoice and document processing

Extracts, validates and posts, routing only exceptions.

Data entry and reconciliation

Keeps two systems in agreement without manual checking.

Procurement and vendor follow-up

Chases quotes, confirmations and deliveries.

Scheduling and dispatch

Plans jobs, people and routes against real constraints.

Reporting agent

Compiles the recurring report and explains what changed.

HR & Recruitment

Hiring and people operations without the administrative drag.

CV screening and shortlisting

Scores applications against the brief, consistently and explainably.

Interview scheduling agent

Coordinates calendars across panels and candidates.

Candidate communication

Keeps every applicant informed at every stage.

Onboarding agent

Drives documents, access and day-one setup to completion.

Internal HR helpdesk

Answers policy and leave questions from approved documents.

Finance & Compliance

Accuracy, evidence and audit trails — the areas where guessing is unacceptable.

Accounts payable automation

Matches invoices to POs and receipts before posting.

Collections and dunning agent

Follows up overdue accounts politely and persistently.

Expense policy checking

Reviews claims against policy and flags what needs a human.

Transaction monitoring

Surfaces anomalies with the evidence attached.

Regulatory document Q&A

Answers from the actual regulation with citations.

Marketing & Content

Production capacity and research depth, inside your brand rules.

Content production agent

Drafts on-brand content from your guidelines and source material.

SEO research and briefs

Builds evidence-based briefs from live search data.

Product catalogue enrichment

Generates consistent descriptions and attributes at scale.

Campaign reporting

Pulls channel data into one narrative with recommendations.

Review and reputation monitoring

Watches feedback and drafts appropriate responses.

By industry

The same agents,
different vocabulary.

The underlying patterns repeat across sectors. What changes is the data, the compliance boundary and the language your customers use.

Transportation & Mobility

Agentic dispatch, conversational booking and passenger service for mobility operators.

Dispatch assistantBooking agentPassenger support

Marketplaces

Provider onboarding, listing assistance, moderation and two-sided support agents.

Onboarding agentModeration agentMatching agent

Real Estate

Enquiry qualification, viewing scheduling and listing generation at portfolio scale.

Enquiry agentViewing schedulerListing writer

E-commerce & Retail

Pre-sales advice, order self-service, returns handling and catalogue enrichment.

Shopping assistantOrder status agentReturns agent

Food & Hospitality

Voice order taking, reservations, reminders and guided upsell without aggregator fees.

Voice orderingReservation agentUpsell assistant

Professional Services

Intake qualification, document Q&A, scheduling and internal knowledge assistants.

Intake agentDocument Q&AScheduling agent

Healthcare & Clinics

Appointment booking, reminders, triage intake and patient follow-up with human oversight.

Appointment agentReminder callsIntake assistant

Logistics & Field Service

Route planning, proactive status updates, exception handling and technician support.

Route plannerStatus agentException handler

Education

Admissions enquiry handling, student support desks and course knowledge assistants.

Admissions agentStudent helpdeskCourse assistant
Not sure where to start?

Pick the workflow
that annoys you most.

The best first agent is usually the task your team complains about: high volume, low judgement, clear rules, and currently done by a person copying between two screens.

  • It happens at least dozens of times a week
  • The rules can be written down, even if nobody has
  • A wrong answer is recoverable, not catastrophic
  • You can measure today's cost, time or error rate
Start with one agent

Find the workflow that
an agent should own.

Book a 30-minute call. We will map one high-volume workflow, tell you honestly whether an agent is the right answer, and outline what a first build looks like.

Book a discovery call Hire a developer
  • No obligation, no scripted pitch
  • Talk to engineers, not account managers
  • One-week minimum engagement available