Service

AI-Powered Customer Support

Resolve the repetitive majority of enquiries from approved content, around the clock.

What this is

A support agent grounded in your help content and connected to your order, booking and account systems. It resolves what it can, assists your agents on what it cannot, and escalates with a written summary so the customer never repeats themselves.

The problem

What this solves

If more than one of these is familiar, there is usually a case worth scoping.

The same questions consume most of the team capacity every week.
Response times collapse outside working hours and at peak.
The existing bot dead-ends and customers lose patience with it.
Recurring issues never reach the teams who could remove them.

How it works

The shape of the build

Indicative. The final design follows your systems, data and constraints.

Grounded answers, real account actions, and escalation that carries the whole conversation.

Ground it
Your help content, policies and product documentation are indexed with permissions and freshness tracking.
Connect it
Scoped access to order, booking and account APIs so it can act, not just answer.
Deploy it
Live on web chat, WhatsApp, email and your help centre with consistent behaviour.
Escalate properly
Handover on request, low confidence or sentiment, carrying transcript and summary.
Measure it
Resolution rate, satisfaction signals and a ranked list of what it could not answer.

Scope

What is included

Deliverables you receive, in your own infrastructure and repositories.

Customer-facing agent resolving defined request types from approved content
Agent assist inside your helpdesk with suggested answers and sources
Ticket triage, prioritisation and routing on arrival
Escalation with full context into your existing queues
Resolution, gap and root-cause reporting

Outcomes

What changes once it is live

Operational changes you should expect. We measure the specific numbers for your business rather than quoting generic figures.

A first response in seconds on every channel, at any hour
Repetitive questions handled without occupying an agent
Less search time on the tickets your team continues to handle
A ranked content gap report telling you exactly what to document next

Existing platforms

Products that already cover this ground

Where one of our commercial platforms fits your model, starting there is faster and cheaper than a bespoke build. We assess fit honestly first.

Digital sales & support agent

SIZH Virtual Agent

A virtual digital agent for sales, support and reception — trained on your business, live on WhatsApp, web, voice and email.

View product

Delivery

How we run the engagement

Our approach

Discovery

Process walkthroughs, data review, constraints and a written scope you sign off before build.

Architecture

Data model, integration boundaries, hosting and the security model, agreed up front.

Proof of concept

A narrow build on your real data against an agreed quality bar, so the go-ahead is evidence-based.

Development

Two-week increments, each ending in a working deployment and a review.

Testing

Automated coverage on critical paths, evaluation sets for AI behaviour, acceptance testing with your users.

Deployment

Staged rollout into your infrastructure with monitoring and a tested rollback path.

Monitoring & support

Quality, cost and latency tracking after launch, with handover documentation or an ongoing retainer.

Questions